KINGSFORD PODIATRY GROUP

Professional care to help alleviate foot pain and maintain good foot health

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At Kingsford Podiatry Group, we aim to deliver the highest level of

professional care to maintain life-long good foot health and help alleviate foot pain.

Treatments we offer support with:

 

We employ the most stringent Australian standards for hygiene and sterilisation and liaise with other health care professionals to give you the most comprehensive holistic podiatric care available.

With correct treatment and care, podiatrists can help alleviate symptoms and diagnose and treat more serious concerns.

You can read more about each of the treatments, symptoms and potential solutions by clicking into the treatment and conditions area.

The team at Kingsford Podiatry Group are caring and highly trained to focus on your specific needs and to give professional assistance with any questions you may have.

For more complex problems our registered specialist, podiatric foot and ankle surgeon Dr Andrew Kingsford is available for consultation.

Coronavirus Policy & Information

Important patient information during the COVID-19 outbreak

IMPORTANT – CORONAVIRUS POLICY FOR PATIENTS

Kingsford Podiatry Group wish to provide a safe environment for our patients and staff during the COVID-19 outbreak. Therefore the following policies apply for all patients:

1. If you are experiencing a fever, a cough, a sore throat, shortness of breath or flu-like symptoms we ask that your refrain from making an appointment. You should seek medical attention and get tested. For more information call the Victorian coronavirus hotline on 1800 675 398.

2. If you have recently come into close contact with a confirmed case of coronavirus we ask that you do not attend the clinic for 14 days. Please call the information hotline 1800 675 398 for advice and closely monitor your health.

3. If you are currently undergoing testing for coronavirus we ask that you do not attend. The department of health advises you to remain at home and self-isolate until you get results.

4. The government requires anyone arriving in Australia from overseas to self-isolate for 14 days. This applies to all travellers and Australian citizens.

Face Masks

In line with government rules the wearing of face masks is now mandatory for all patients and visitors to our clinic. You may be refused entry and treatment if you do not wear one. Exceptions include those who have a medical reason or children under 12 years of age.
NB. The government fine for not wearing a face mask when leaving home in Metropolitan Melbourne is $200.

More information on the rules and regulations for wearing a face mask in public can be found on the DHHS website.
NB. People without a surgical face mask (unless they have a valid exemption) will not be able to enter the treatment area.

We apologise for any inconvenience that this may cause and thank you for your respect in the interest of public safety during the pandemic.Please call our reception team on 03 9532 7600 should you have any queries.

Important information for groups and families

To improve social distancing and to minimise unnecessary foot traffic in the clinic, we kindly ask that where possible just the patient and one guardian or carer attend the appointment. Exceptions will be made for multiple family members with same day appointments or in situations where there is no other adult to supervise children.We kindly suggest that other family members or people without appointments either wait in the car or go for a walk, to help reduce unnecessary congestion in the reception area.

Frequently asked questions?


Is Kingsford Podiatry currently still open during COVID-19 stage four restrictions?

Yes. Podiatry is considered an “essential” service so we remain open through stage 4 restrictions which are currently in place in Metropolitan Melbourne from 2nd August until September 13th 2020. DHHS states that podiatrists can practice during this period with some restrictions.

Should I come in or reschedule my appointment during stage four restrictions?

If your appointment meets the “essential” criteria as outlined above then yes, you are free to make and attend your podiatry appointment.If your appointment does not meet the criteria then it is likely to be considered “non-essential”. You should strongly consider rescheduling or postponing your appointment until after the stage 4 lockdown period is over (ending on the 13th September).

What are the restrictions?

In order to restrict non-essential movement across the state DHHS states that podiatrists can only provide essential services or services that prevent a significant change/deterioration in functional independence necessitating escalation of care.In other words podiatrists can only provide essential services that prevent a significant deterioration in the ability to carry out daily activities, that if not treated would then require an escalation of care such as – referral to a specialist, an increase in care needs (physical or mental), or hospitalisation.

Can I travel more than 5 km for my podiatry appointment during stage four restrictions?

Yes. Medical services including podiatry are exempt from the 5 km travel limit and you are free to travel to see us.On the DHHS website it states – “You can leave home to receive health care or attend medical appointments. If you need to see a doctor or health care professional, you should do so. Do not put off getting medical care.”

I am unsure if my podiatry appointment is essential or non-essential?

Our podiatrists will also be contacting all patients prior to their appointment to help them through the process and answer any questions.If you are unsure please free to call us on 03 9532 7600 and a podiatrist will discuss your case in more detail to determine if it meets the essential criteria.

Can I accompany someone to their podiatry appointment during stage four restrictions?

Yes. Provided you are either a parent, guardian, personal carer or support person you can accompany the patient to their podiatry appointment.On the DHHS website it states – “You can leave home to accompany someone for essential medical treatment if you are a parent, guardian or necessary support person.”

Are clinic hours affected?

Yes. With the enforcement of stage four restrictions across metropolitan Melbourne we have again decided to slightly reduce our hours. This is to allow for better social distancing for patients and staff, resulting in a less crowded clinic and safer environment during the stage three restrictions.

What should I do if my appointment is affected by a change of hours?

We will notify you via SMS or phone call if your podiatry appointment is affected by any change of hours. If this is the case please call us on 03 9532 7600 and our reception team will kindly reschedule your appointment. We apologise for any inconvenience and thank you for your understanding in these difficult times.

What if I don’t have a face mask or surgical face mask?

It is the responsibility of patients and visitors to bring their own face mask.In line with the latest health advice we are now requesting that all patients attend wearing a surgical face mask. If you are a guardian or carer you will also require a surgical face mask if you wish to be present in the treatment room.NB. People without a surgical face mask (unless they have a valid exemption) will not be able to enter the treatment area.

What if I refuse to wear a surgical face mask?

If you refuse to wear a surgical face mask (without a valid exemption) then we may refuse you treatment and kindly request that you leave the clinic.Visitors who refuse to wear any face covering (without a valid exemption) will also be kindly requested to leave the clinic.

What are Kingsford Podiatry Group doing to help stop the spread of the virus?

Patient Screening

All patients are screened by the podiatrist for suitability according to our coronavirus policy, prior to the commencement of any treatment.

Cleaning & Disinfection

Regular cleaning and disinfection of all patient surfaces and common surfaces such as patient chairs, bench tops, door handles and treadmill.With the aim of keeping a sterile environment we have also decided to temporarily remove patient magazines and children’s toys from the waiting room.

Hand Sanitisation

All patients are required to use the hand sanitiser available on immediate entry to the clinic. All staff are washing their hands frequently, including on immediate entry and between every patient or contact.

Social Distancing

Social distancing of 1.5 m is currently in practise for staff and patients where applicable. No more than 2 people (podiatrist and patient only) in a treatment area at any one time. Exception will be made for 1 additional guardian or personal carer if required.We have also adjusted our clinic roster during the pandemic so there are now less podiatrists working at any one given time, resulting in better social distancing for patients and staff.

Masks & PPE

In line with the latest government recommendations all staff are now wearing face masks 100% of the time when in the clinic and in public.With stage four restrictions in place all of our podiatrists are now using extra PPE (personal protective equipment) when consulting, consisting of gloves and face mask.